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Slack was once a product that could have been entirely different—until layers of corporate management completely stifled its prospects.
This case deeply reveals the trap of platform scaling. When pursuing growth and commercialization goals, founding teams often make compromises at critical points: the product vision gradually becomes distorted, user support is severely reduced, and collaboration between technical and operational teams begins to crack. These seemingly minor shifts ultimately lead to a dramatic decline in the entire ecosystem experience.
This lesson is worth pondering for all platforms—whether Web2 or Web3. Only by adhering to the core commitments to users and the product, and maintaining a good balance between engineering and support, can one achieve long-term stability in fierce competition. Otherwise, no matter how high the starting point or how many users there are, it could still turn into the story of "what could have been."