Some crypto users have reported an awkward situation when consulting customer service of a certain compliant platform about debit card issues— the support team stated that cards can only be temporarily frozen and cannot be permanently closed. Even more frustrating, even if frozen, those annoying fraud transaction alerts still come through as usual. Users have expressed their dissatisfaction with this. Subsequently, the platform customer service suggested that users directly communicate with the card partner or go through official complaint channels. It seems that resolving this issue still requires users to visit multiple departments themselves.