2026-01-07 22:27:02

A certain leading exchange has always had a principle ingrained in my mind: everyone is first and foremost a chief customer service officer.

From graduating from university and working as a customer service representative, then transitioning to operations, and later to small management roles, my service awareness has long been deeply rooted. I observed how my parents treated customers when they ran their business. When I entered the workforce and faced users, I naturally applied this mindset.

The same principle applies in the crypto industry. No matter how high your position is or how complex your tasks are, the user’s experience always comes first. This is not some lofty slogan; it’s the most straightforward business logic—if the customer is satisfied, everything else becomes easier to handle.

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MrDecoder

· 01-07 22:57

That's true, but to be honest, how many companies in the crypto world can really implement this theory? Most of the time, they're just thinking about how to cut...

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GateUser-1a2ed0b9

· 01-07 22:57

That's right, but reality is often harsh. Some leading exchanges loudly claim to prioritize users, but when something happens, they still pass the buck. Users can really feel the difference; there's no escaping that. Slogans are easy, but implementation is hard, brother. If this philosophy were truly put into practice, the industry would have already taken off. In the end, it still depends on whether the wallet is fattened; strong service awareness alone is useless. It sounds virtuous, but in actual operation, there are always tricks. Simple logic isn't a problem, but the key is who truly cares about the users. Compliance, security, and user experience—try pushing all three together and see what happens.

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PumpBeforeRug

· 01-07 22:52

Listening to this, it's much more reliable than the fake stuff many exchanges boast about all day long. That's right, there are only a few in this industry who truly care about users. People who start with customer service are indeed different; they understand what it's like to be hung up on. I just want to ask if any exchanges really think this way, or if it's just talk on paper. This point really hits home; satisfying users is the way to survive, and doing the opposite will lead to quick failure. I believe in this practical logic, it beats a hundred marketing pitches. However, many big exchanges have long forgotten this; lying back and making money, who still remembers?

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