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I want to discuss a case of operational error with everyone and hope to get some advice.
A month ago, at a local offline trading point, when purchasing Bitcoin with CAD, due to our operational mistake, we accidentally transferred 0.1739 BTC to a deactivated account address. We immediately contacted the customer service team of the exchange and even followed up through multiple channels to address this issue.
However, the response we received was always—the same: they had never encountered a similar situation and currently have no solution. Seeing nearly 0.2 BTC just "hovering" like this is truly helpless. I'm a bit stuck now and want to ask if anyone has experienced something similar or has any thoughts and suggestions on this situation?