2026-01-15 16:30:17

That experience left a deep impression on me. When I encountered issues with decentralized storage handling files, it froze up, and I directly reported the situation on social media. Unexpectedly, the technical support contacted me in less than a day and even recorded a tutorial video. At that time, the Sui network was indeed a bit congested, but they took the opportunity to teach me how to adjust the erasure coding parameters to reduce gas costs. This operation instantly shifted my anxiety into a kind of感动.

Since then, my attitude has changed. I started trying to stake tokens, occasionally playing around with applications on the platform, and gradually realized that decentralized storage isn’t that complicated. What impressed me the most was their attitude towards privacy features—not just using them as marketing gimmicks, but genuinely refining them as core functionalities. This difference from traditional cloud services is quite significant.

Now I often help newcomers in the community to get started, which is a form of giving back. This transition from user to participant is actually a process of experience and trust building.

SUI-0.1%

View Original

This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.

16 Likes

Reward
16
7
Repost
Share

Comment

0/400

NotSatoshi

· 10h ago

Wow, this service attitude is really top-notch. Responded in less than a day and even recorded a video? Much faster than some big companies, haha.

View OriginalReply0

GateUser-ccc36bc5

· 10h ago

Wow, this support team is truly awesome. They came to the rescue in less than a day. Initially, Sui was causing major issues, but they thoughtfully taught gas optimization, which immediately gained my admiration. Decentralized storage isn't as complicated as it seems; the key is actually making privacy work, not just talking about it. Now I'm also helping newcomers get started, and it feels like this is what Web3 is supposed to be.

View OriginalReply0

CryptoFortuneTeller

· 10h ago

This contrast is truly amazing, providing video tutorials in less than a day? A hundred times faster than the customer service of a certain big company.

View OriginalReply0

GweiTooHigh

· 10h ago

Wow, this customer service speed is really top-notch. They responded in less than a day and even recorded a helpful video. That's truly rare in Web3. I need to learn from that gas optimization move; otherwise, I keep losing money every time. I've never seen a team take privacy seriously; most just treat it as a PPT concept. This team is different. How are the staking yields? Has anyone tried it? Please be honest. Initially struggling, but now able to help newcomers—that's what Web3 should be like, right?

View OriginalReply0

DegenWhisperer

· 10h ago

I didn't expect their service to be so thoughtful, they completed it in a day and even provided tutorials. This is much better than some big companies. How are the staking yields? I also want to try decentralized storage. This is the way Web3 should be, not fooling retail investors. The Sui network does sometimes get stuck, but I also used the parameter adjustment trick, saving a lot on gas. From a troll to a fan, the difference in experience is just like this. The privacy features are well-polished, much more reliable than those fake privacy projects. Still helping people in the community now? This transformation feels quite genuine.

View OriginalReply0

SelfCustodyIssues