The 8 companies that customers hate dealing with the most

1 / 10

List slides

The 8 companies that customers hate dealing with the most

List slides PreviousStart over

ByBen Kesslen

Share to XShare to FacebookShare to RedditShare to EmailShare to Link

Published Monday 10:00 AM

Add Quartz on Google

Share to XShare to FacebookShare to RedditShare to EmailShare to Link

Bloomberg / Contributor / Getty Images

Nobody wants to deal with customer service — but some companies make the experience even more unpleasant than others.

New data released from AI assistant maker Pine reveals the companies that people like to interact with the least.

To compile its ranking, Pine looked at the companies that people most commonly automate their interactions with, organizing them into a “Consumer Friction” index.

“Most people simply don’t have hours to spend resolving a complex bill or a refund,” said Pine CEO Stanley Wei.

He added that “with 67% of Americans living paycheck to paycheck, people are increasingly sensitive to recurring charges such as broadband, cable TV, and mobile phone charges."

Continue reading to see the 8 companies deemed the worst.

1 / 8

#8: Netflix

NurPhoto / Contributor / Getty Images

Netflix $NFLX -0.15% ranked 8th on Pine’s Consumer Friction index.

2 / 8

#7: Amazon

Charles-McClintock Wilson / Getty Images

Amazon $AMZN -2.62% ranked 7th on Pine’s Consumer Friction index.

3 / 8

#6: Chase

John Hicks / Getty Images

Chase ranked 6th on Pine’s Consumer Friction index.

4 / 8

#5: T-Mobile

Al Drago / Contributor / Getty Images

T-Mobile $TMUS +0.47% ranked 5th on Pine’s Consumer Friction index.

5 / 8

#4: Spectrum

Bloomberg / Contributor / Getty Images

Spectrum ranked 4th on Pine’s Consumer Friction index.

6 / 8

#3: Verizon

Al Drago / Contributor / Getty Images

Verizon $VZ -0.12% ranked 3rd on Pine’s Consumer Friction index.

7 / 8

#2: AT&T

Kevin Carter / Contributor / Getty Images

AT&T $T -1.14% ranked 2nd on Pine’s Consumer Friction index.

8 / 8

#1: Xfinity

Smith Collection/Gado / Contributor / Getty Images

Xfinity ranked first on Pine’s Consumer Friction index, making it the company that consumers most dread interacting with.