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Can ServiceNow Actually Beat AI? Its CEO Says Yes.
ServiceNow’s CEO, Bill McDermott, believes the company is resilient to AI disruption because it orchestrates over 80 billion enterprise workflows annually, handling the “last-mile” execution that AI cannot. Despite a 25% year-to-date stock decline due to fears of AI making SaaS obsolete, JPMorgan agrees, labeling ServiceNow as “AI-resilient” due to its role as a connective tissue integrating AI insights into actionable processes. However, the article cautions that while ServiceNow may beat AI in the short term, the rapid pace of AI advancement means that long-term resilience is uncertain.