Even the brilliant founders of major exchanges need to explain themselves to investors when their prices break below expectations.

In August 2017, a leading exchange launched just 16 days after going live. The founder, still unaccustomed to the spotlight, wore a simple Polo shirt, sat upright, and faced the dilemma of platform coin devaluation with the most honest review. No fancy packaging, no avoiding tough questions. The attitude of confronting problems head-on and taking responsibility for users was indeed rare in the crypto world at that time. That is also why the exchanges of that generation gained community recognition — not because of beautiful promises, but because of solid actions.